Frequently Asked Questions

1. How do I place an order on your website?

- Browse our website and add items to cart. Once you finish shopping, go to the cart page and check out.

2. What payment methods do you accept?

- We accept Visa and Mastercard.

3. Is it safe to enter my credit card information on your website?

- Yes, it is safe to enter your credit card information on our website.

4. How long will it take to receive my order?

- Orders usually take 24 to 48 hours for delivery within Harare.

5. Do you offer international shipping?

- Unfortunately, we are currently not offering international shipping.

6. What is your return/exchange policy?

- Should your product have any defect, please contact us on WhatsApp immediately so we may resolve the issue.

7. Can I cancel or change my order after it has been placed?

- Yes, you can cancel your order.

8. How can I track the status of my order?

- Contact us via WhatsApp to view the status of your order.

9. Are there any additional fees or taxes associated with my purchase?

- Delivery charges are not included in the listed prices as these are dependent upon your location.

10. What should I do if I receive a damaged or defective item?

- Contact us immediately so we may resolve the issue swiftly.

11. Can I get a refund if I am not satisfied with my purchase?

- Unfortunately, no refunds. We will do our best to resolve any challenges or problems you might have with your ordered product.

12. Do you offer any discounts or promotions?

- All promotions are listed on the site. Bulk orders get discounts, contact us for more details.

13. How can I contact your customer support team?

- Contact us via the WhatsApp number listed for a swift response.

14. Can I request a custom order or personalized item?

- Unfortunately, we do not personalize products.

15. Are my personal details and information kept confidential?

- Yes, all personal details are kept safely on our website.

17. Are the product images on your website accurate representations of the actual items?

- The product pictures on the site are an accurate representation of the actual product.

19. Do you have a loyalty program or rewards system?

- We are working on a loyalty program. Please stay tuned for more details.

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